COVID-19 Emotional Support Line Now Available for Tennessee Educators

In partnership with the Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS) and several statewide organizations, the department announced the COVID-19 Emotional Support Line is now available for all Tennessee educators. 

The emotional support line provides free and confidential support from specially trained volunteer mental health professionals to callers experiencing increased anxiety and stress due to the national pandemic. The COVID-19 Emotional Support Line is available to call at 888-642-7886 from 6 a.m.- 10 p.m. CT/ 7 a.m.- 11 p.m. ET daily. 

Employee Assistance Program

(local education and local government members enrolled in medical insurance)

All information can be found on the website by clicking here.

The Employee Assistance Program (EAP) and behavioral health benefits are administered by Optum®.

Optum
855.HERE4TN (855.437.3486)
24/7
Here4TN.com

EAP services are offered at no cost to those individuals eligible to participate. Get five EAP visits, per problem, per year, per individual at no cost to you. Available in person or by virtual visit.

New – Sanvello is an on-demand mobile app to help with stress, anxiety, and depression. The premium app version is available through your benefits any time at no extra cost. Get more information at Here4TN.com including how to register and download the app.

Know where to find support: Here4TN can help
If you’re dealing with feelings of depression, Here4TN can help. Visit Here4TN.com or call 855-Here4TN (855-437-3486). Here4TN provides you and you covered dependents with five no-cost counseling visits per issue, per year, in person or via a virtual or Talkspace visit.

If you’ve lost interest in things that usually bring joy, have trouble concentrating or feel sluggish, it may be signaling something more. Take Charge at Work is a confidential program designed to help working adults recognize and manage symptoms of stress and depression at work. Click here to learn more about how Take Charge at Work could benefit you today.

What is Talkspace?
With Talkspace, you can regularly communicate with a licensed therapist via text or live video from your phone or desktop. There’s no office visit required, and you can start therapy within hours of choosing your therapist. It’s secure and confidential.* You can even message your therapist without an appointment and get responses back five days a week. To get started, call 1-855-Here4TN for an authorization code.

EAP eligibility

Local Education, Local Government, COBRA and Retirees: EAP services are available to those who are enrolled in medical insurance. Dependents are eligible even if they are not enrolled in medical insurance. Note – The five EAP visits per year per issue are per individual. Members are ineligible for EAP visits while they are currently receiving Behavioral Health services.

EAP services

Master’s level specialists are available around the clock to assist with stress, legal, financial, mediation and work/life services. They can even help you find a network EAP provider, a plumber who works nights, services for your elderly parents, theater tickets, all-night pharmacies and so much more.

• Preauthorization is required to utilize your Employee Assistance Program. Simply call 855.437.3486 or go to Here4TN.com to obtain your preauthorization. If you prefer to access services over the phone, telephonic counseling is available as well as face-to-face appointments.

EAP sessions are available in-person or through virtual visits. Virtual visits allow you to get the care you need sooner, in the privacy of your home. Call 855-Here4TN for assistance with an EAP authorization and a referral to an EAP virtual visits provider licensed in Tennessee.

Optum also offers confidential and anonymous access to a wide variety of information and resources on their website at Here4TN.com or by calling 855.437.3486.

Take Charge at Work

A telephonic coaching program that helps members with depression improve performance at work.

Eligibility

• All Local Education and Local Government State health insurance plan members, over the age of 18
• Dependents over the age of 18, eligible for EAP, and who are working either full/part time 

Working with a coach over the phone, learn to manage symptoms of depression and stress in the workplace so you can feel productive again. And it’s available at no additional cost to you as part of your Employee Assistance Program. To learn more or find out if you qualify by taking the assessment, go to Here4TN.com. Click here for the program flier.