Lenoir City Schools

ParTNers for Health Benefits Information:

Benefits Administration

800.253.9981 or 615.741.3590
Monday - Friday, 8 a.m. - 4:30 p.m. CT
Fax: 615.741.8196
e-mail: benefits.administration@tn.gov
Questions?

Benefit premium deductions are paid a month ahead and can only be added, changed, or canceled during open enrollment or due to a qualifying event due to marriage, divorce, loss of coverage, or birth/ adoption of a child. Please see Page 3 of the health insurance form for detailed information.

If you are at a doctor's office or pharmacy and are declined services, call our service center, press option "5" for urgent and a representative will assist you.

If you have questions about member or dependent eligibility or enrollment in one of the state retiree insurance plans, or COBRA, please call our Service Center at 800-253-9981 or email us at benefits.administration@tn.gov. We can help you over the phone or by email. If you need an in-person counseling meeting, please ask us to make an appointment for you. Appointments must be scheduled at least 48 hours in advance.

Health Insurance

BlueCross BlueShield of Tennessee: bcbst.com/members/tn_state/
800.558.6213
Monday - Friday, 7 a.m. - 5 p.m. CT

Cigna: cigna.com/stateoftn
800.997.1617 24/7

Premier Preferred Provider Organization, or PPO: Higher premiums, but lower out-of-pocket costs for your deductible, copays and coinsurance.
Standard PPO: Lower premiums than the Premier PPO, but you’ll pay more out-of-pocket for your deductible, copays and coinsurance.
Limited PPO: Lower premiums than the other PPOs, but you’ll pay more out-of-pocket for your deductible, copays and coinsurance compared to the other PPOs.
Local Consumer-driven Health Plan with a Health Savings Account, or CDHP/HSA: Lowest premiums, but you pay your deductible first before the plan pays anything for most services, and then you pay coinsurance, not copays. Go to the CDHP/HSA page to learn more.

ID Cards: Newly enrolled members or members who make changes to their current health plan option will receive new ID cards. Members can request additional ID cards by contacting their carrier or by using the carrier’s mobile app.

Health Savings Account & Flexible Spending Account:

Optum Financial: optumbank.com/Tennessee
866.600.4984

24/7

Note: For transportation and parking FSA contact Benefits Administration.

Pharmacy:

CVS Caremark: info.caremark.com/stateoftn
877.522.TNRX (8679)
24/7

Behavioral Health/Employee Assistance Program:

Optum: Here4TN.com
855.HERE4TN (855.437.3486)
24/7

Wellness Program:

ActiveHealth: go.activehealth.com/wellnesstn
888.741.3390
Monday - Friday, 8 a.m. - 8 p.m. CT
Email: partners.wellness@tn.gov

Anti-Discrimination and Civil Rights Compliance:

As required by law, a Summary of Benefits and Coverage is available, which describes your 2024 health coverage options. The SBC may be found at www.tn.gov/ ParTNersForHealth/summary-of-benefits-and-coverage no later than Sept. 1. The digital newsletter contains much of the same information. To get a SBC paper copy, free of charge, call 855.809.0071. Please include your name, complete mailing address, and name of the SBCs you want: State and Higher Education Plan, Local Education Plan, or Local Government Plan.
The Plans are required by law to maintain the privacy of protected health information and to provide you with notice of our legal duties and privacy practices with respect to PHI. Find Notice of Privacy Practice and other important Legal Notices, including Prescription Drug Coverage, Medicare, and more at https://www.tn.gov/content/dam/tn/finance/fa-benefits/documents/legal_notices.pdf.
Find the Notice Regarding Wellness Program at tn.gov/ParTNersForHealth under Wellness, or email benefits.info@tn.gov to request a mailed copy of the Wellness Program Notice.
Benefits Administration does not support any practice that excludes participation in programs or denies the benefits of such programs on the basis of race, color, national origin, sex, age, or disability in its health programs and activities. If you have a complaint regarding discrimination, contact the Finance and Administration Civil Rights Coordinator at FA.CivilRights@tn.gov or 615.532.9617.

Have you been denied services or treated differently for the above stated reasons?

Find the Department of Finance and Administration’s Nondiscrimination Policy and Complaint Procedures and Form under F&A Department Policies at https://www.tn.gov/finance/looking-for/policies.html (Policy 36); contact the F&A Civil Rights Coordinator; or mail a complaint to F&A Civil Rights Coordinator/Office of General Counsel, 20th Floor, 312 Rosa L. Parks Avenue, William R. Snodgrass Tennessee Tower, Nashville, TN 37243.

Need free language help?

Have a disability and need free help or an auxiliary aid or service such as Braille or large print? If you speak a language other than English, help in your language is available for free. Contact the F&A Civil Rights Coordinator at 615.532.9617.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia

lingüística. Llame al 1.866.576.0029 (TTY: 1.800.848.0298).

If you have questions about civil rights compliance or concerns, you may also contact:

U.S. Department of Health & Human Services – Region IV Office for Civil Rights, Sam Nunn Atlanta Federal Center, Suite 16T70, 61 Forsyth Street, SW, Atlanta, GA 30303-8909 or 1.800.368.1019 or TTY/TDD at 1.800.537.7697.
U.S. Office for Civil Rights, Office of Justice Programs, U.S. Department of Justice, 810 7th Street, NW, Washington, DC 20531.
Tennessee Human Rights Commission, 312 Rosa Parks Avenue, 23rd Floor, William R. Snodgrass Tennessee Tower, Nashville, TN 37243.